Joaquim & Jessy Ortiz
Owners & Dog Groomers
Google Screened Business
Canine Crew Spa
Mobile Dog Grooming Policy
Thank you for choosing our mobile dog grooming services. To ensure the highest quality of service for all of our clients, we have established the following policies. By booking an appointment, you agree to these terms.
Cancellation Policy
We understand that sometimes schedules change unexpectedly. If you need to cancel your appointment, please provide notice at least two (2) hours prior to the agreed appointment time. Cancellations made within two hours of the scheduled appointment will incur a $50 fee.
No-Show Policy
A no-show is defined as our team arriving at the agreed-upon address at the scheduled appointment time and being unable to perform the grooming service for any reason, including but not limited to:
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The pet and/or owner not being available
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Access to the property or pet being restricted
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Incorrect address provided
In the case of a no-show, a $50 fee will be charged.
Additional Terms
Payment for any cancellation or no-show fees must be settled before rescheduling any future appointments.
We reserve the right to discontinue services for clients with repeated cancellations or no-shows.
We appreciate your understanding and cooperation in adhering to these policies. If you have any questions, please contact us directly. Thank you for trusting us to care for your furry family members!